Basel Ali
UX / UI Designer
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Basel Ali
UX / UI Designer
DMHIS is a health inspection content management system developed for the Sharjah Municipality to digitize and streamline the internal management of public health inspection activities. The system enables health inspectors and supervisors to schedule, conduct, and document inspections through a structured digital workflow.
This phase focused on understanding the operational context of public health inspection within Sharjah Municipality — mapping the end-to-end inspection lifecycle from scheduling through reporting, and identifying the inefficiencies created by manual and paper-based processes.
Digitize health inspection scheduling and assignment
Replace manual scheduling processes with an automated, calendar-based system for assigning inspectors to locations.
Enable structured on-site data collection
Provide inspectors with digital checklists and forms that standardize data collection during field inspections.
Standardize inspection criteria and evaluation
Define consistent, measurable inspection standards to ensure evaluation reliability across all inspectors and districts.
Enable supervisor oversight and management reporting
Give supervisors real-time visibility into inspection progress, inspector workloads, and compliance findings.
Eliminate paper-based documentation
Digitize all inspection records, findings, and reports to reduce data loss, manual transcription errors, and storage costs.
Align with UAE public health regulatory requirements
Ensure the system supports the documentation and audit trails required by UAE public health regulations.
Health Inspector Field Sessions
In-depth interviews with front-line health inspectors to understand on-site workflows, documentation needs, and mobile usage constraints.
Supervisor and Management Interviews
Sessions with inspection team supervisors to capture oversight workflows, reporting requirements, and performance monitoring needs.
Municipal Health Department Leadership
Alignment sessions with health department leadership to define regulatory compliance requirements and strategic system objectives.
IT Team Integration Review
Technical sessions to understand backend integration needs, data storage requirements, and mobile connectivity constraints for field use.
Paper-based Inspection Workflow Mapping
Documented the current manual inspection process from scheduling and assignment through on-site execution and report submission.
Existing Documentation Format Review
Analyzed current paper forms, checklists, and reporting templates to understand what data is collected and how it is structured.
Field Data Collection Pain Point Analysis
Identified friction in the current process — illegible handwriting, lost forms, delayed reporting, and duplicate data entry back at the office.
Regulatory Compliance Review
Reviewed UAE public health inspection regulatory requirements to ensure the digital system meets all mandatory documentation and audit standards.
Field Health Inspector
A front-line inspector conducting on-site inspections of food establishments, public spaces, and facilities. Works in field conditions with limited connectivity and time pressure.
Inspection Supervisor
A team lead responsible for scheduling inspectors, monitoring field progress in real time, and reviewing submitted inspection reports for compliance and completeness.
Health Department Administrator
Responsible for system configuration, inspection criteria management, and generating regulatory compliance reports for municipal authority review.
Compliance Review Officer
Reviews flagged inspection findings and manages follow-up workflows, re-inspection scheduling, and violation escalation processes through the CMS.
I follow a user-centered, iterative design process to ensure solutions are both functional and delightful. The work is guided by five consistent core stages: