DMEP (ERP System)

Unify siloed departmental tools into one ERP platform

Replace fragmented department-specific tools and spreadsheet workflows with a single, integrated enterprise resource planning system.

Cover HR, finance, procurement, and project management

Design a multi-module ERP covering the four core operational domains of the municipality in a cohesive, consistent interface.

Enable role-based access across departments

Support distinct user roles for department staff, managers, and administrators with appropriate data visibility and permissions.

Reduce inter-departmental data silos

Enable data sharing and workflow handoffs between departments to eliminate duplicate data entry and miscommunication.

Enable management reporting and analytics

Provide leadership with real-time dashboards and reporting tools to monitor operational performance across all departments.

Design for scalability across growing departments

Build a flexible design system that can accommodate new departments, modules, and users as the municipality expands.

HR Department Sessions

In-depth interviews with HR staff and managers to understand employee management, recruitment, leave tracking, and payroll workflow needs.

Finance Department Interviews

Sessions with finance team members to capture budget tracking, expense approval, financial reporting, and audit trail requirements.

Procurement Team Research

Interviews with procurement officers to map the vendor management, purchase order, and approval workflows.

Project Managers & Supervisors

Sessions with project management staff to understand task tracking, resource allocation, and milestone reporting needs.

IT Administration Review

Technical sessions with IT administrators to capture system integration, data security, and infrastructure requirements.

Municipal Leadership Alignment

Strategy sessions with executive leadership to align ERP module priorities with organizational transformation goals.

Departmental Tools Audit

Systematic review of all currently used tools, spreadsheets, and legacy systems across HR, finance, procurement, and project management.

Process Mapping per Department

Documented the core workflows for each of the four ERP domains — mapping steps, decision points, and inter-departmental handoffs.

Data Handoff Pain Point Analysis

Identified where data is manually transferred between departments, causing delays, errors, and duplication.

Workflow Redundancy Analysis

Pinpointed redundant steps and approval bottlenecks across departmental processes that the ERP redesign should eliminate.

HR Staff Member

Responsible for managing employee records, processing leave requests, and coordinating recruitment workflows. Needs efficient data entry and real-time process status visibility.

Finance Officer

Manages budget tracking, expense approvals, and financial reporting across departments. Requires accurate data aggregation, clear approval chains, and a complete audit trail.

Procurement Officer

Handles vendor management, purchase order creation, and approval routing. Needs a structured step-by-step workflow with clear status tracking for all active purchase requests.

Department Manager / Executive

Oversees operational performance across multiple departments. Requires high-level cross-department dashboards and reporting tools for strategic workforce and budget decisions.